I get it – the holidays may be the busiest, most frustrating time of the year for your business. Demand for products and services skyrockets as gift-buying escalates. As lines get long, tempers can get short – on both sides of the counter. Your customers are under pressure to finish their holiday preparations, deal with kids bouncing off the walls and meet all their “joyful” obligations. You need your staff to be extra patient, extra friendly and extra efficient. The reality is, you need them to be at their best when they have all the same pressures, time constraints, plans and problems your customers have.
So, what can you do to help them have a jolly holiday in spite of the hassles? It doesn’t take a lot of time, money or effort to keep employees feeling positive about working for you, even during the busiest season – a little of each goes a long way toward job satisfaction and loyalty.
Thank them – When you know your staff is hustling to meet the demands of the season, take a minute often to tell them that you can see that they are working hard and that you really appreciate it. Remind them that their effort matters and that you will all succeed together. If they’re working longer hours or doing tasks outside their usual job description, be generous with acknowledgement and thanks.
Treat them – It’s amazing how much a simple thing like food platters, special coffee, cookies, snacks or candy can brighten your workplace and bring a smile to your staff. You may even be able to go all out and have a full lunch delivered, especially if everyone’s so busy they can’t leave for lunch. Hungry people are often cranky people who make more mistakes on details, forget important