Thursday, March 28, 2019

Traits of a Great Team Player

Team PlayerThe official season opener of the 2019 baseball season is this week! To commemorate that occasion, I want to share some real wisdom from the legendary Babe Ruth, who slugged his way into history. He said, “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”

Leadership is one of my passions. Helping executives, business owners, and managers develop the skills to lead effectively is very satisfying. But no organization can run smoothly if everybody is a boss – and, in reality, the majority of people function best in a supportive role. So, if you’re not the person in charge, focus on learning and demonstrating the traits of a great team player.

Tuesday, December 5, 2017

Top Performers Use Executive Coaching

Executive CoachingBehind every world-class athlete is a dedicated and committed coach. The same can be said for many of the top performing leaders, executives, professionals, directors, managers, pastors and entrepreneurs. If you are serious about achieving and accomplishing greater results and embracing all you are capable of becoming you will want to experience the proven power of executive coaching.

Generally speaking, those who take advantage of executive coaching are success minded, goal directed and performance driven. They may have already experienced an impressive amount of professional success in their life, but desire to maximize their potential even further by creating greater balance, clearer focus and a fresh perspective.

Thursday, April 30, 2015

How to Effectively Motivate Employees

motivation to workIn his book, Linchpin, Seth Godin reports on a survey conducted by author Richard Florida.  Florida and his research team gave twenty-thousand creative professionals a list of thirty-eight factors believed to help motivate employees to do their best at work.  Each survey participant was asked to rank order the factors that motivated them the most.  Here is a list of the top ten motivators:

Thursday, April 23, 2015

From Underperformer to High Achiever

Do you ever feel like you’re just never going to get anywhere in your career? Or that real success always seems to be out of reach? Over time, it’s easy to fall into the trap of believing you don’t have what it takes to be a star performer, but you don’t have to stay stuck there. Here are some things you can do to move you from being an underperformer to a high achiever.

achieverExamine what you believe about yourself.  Negative self-perceptions or beliefs are often to blame for why we get “stuck” in a discouraging cycle of underperformance.   We are often our own worst critics, and judge ourselves harshly. Experiencing failure is not the same as being a failure. Often the most successful people will admit they’ve failed many times on the road to high achievement. Every skill requires practice, including success. Practice by celebrating small successes. Resist the urge to downplay what went right. Instead of telling yourself what you did wrong, ask yourself what you will do differently next time in order to increase your success.

Tuesday, October 21, 2014

10 Keys to Effective Office Communication

Building and maintaining strong relationships on the job can be a challenge.  One of the greatest challenges is knowing how to communicate effectively.  These 10 keys to effective office communication will help you build stronger work relationships and a position your business for greater success.

Office Communication

1. Avoid written communication when your emotions are involved. Just because it’s “business” doesn’t mean you won’t have strong feelings when communicating with a co-worker. If you’re happy, it’s tempting to punctuate with triple exclamation points, smiley faces, etc. (I’m not saying you can never do that, but it’s not very professional – use them sparingly if you must.) Conversely, if you have negative emotions, it’s more likely you’ll be terse, abrupt or write things you’re sorry about later. It can be better to talk to the person face-to-face so your body language and expressions can help communicate what you mean to say.

Wednesday, September 10, 2014

Burnout: How to Recognize if You’re There – Part 1 of 4

“I hate my job because it’s consuming me; I miss my life and I can’t remember what it’s like to feel good.  I wish I could just escape to a deserted island in the middle of nowhere!”  Can you relate?

Burnout

In today’s faced paced, hyper-competitive and tough economic times, a growing number of men and women are experiencing the painful effects of burnout.  According to a CareerBuilding.com report, 77 percent of employees claim they feel burnout related to their jobs.  In another national poll, over half of the respondents reported that they were less productive at work because of job stress.

Monday, March 10, 2014

Being a Great Team Player

iStock_000003769956XSmall

Leadership is one of my passions.  Helping executives, business owners, and managers develop the skills to lead effectively is very satisfying.  But no organization can run smoothly if everybody is a boss – and the majority of us function best in a supportive role.  So, if you’re not the person in charge, how can you be the most helpful as a member of your team?

Here are some tips for being a great team player:

1. Set ego aside – Maybe you’ve heard it before: Great things can be done when you don’t care who gets the credit.  Focus on the contribution you can make, not the credit you hope to receive.  At the end of the day, knowing you were part of a successful effort is extremely rewarding.

2. Be solution-focused – If your team has been given a goal, spend your time and energy working toward making it happen. Be willing to listen to others’ ideas, brainstorm with an open mind and realize that your idea may or may not be the best way to accomplish the goal. It’s more important that the project is successful than who gets their way.

3. Learn to understand your teammates – People have distinctly different behavioral styles. Learn to observe how others operate; are they detailed, visionary, extroverted, introverted, task driven, people oriented, talkative, quiet? Sometimes we don’t understand how others do things, but it’s important to realize that a well-rounded team needs a variety of styles in order to accomplish goals. The old saying goes, “It takes all kinds,” and it does!

4. Focus on your role, and not everybody else’s – Any team project or goal will have a better chance of being completed well and on time if you make an honest effort to do the part you

Monday, June 24, 2013

The #1 Marketing Tool: Excellent Customer Service

I never cease to be amazed at the poor quality of service I sometimes receive at restaurants and stores.  There is absolutely no excuse for a company to hire and/or retain people who are unable or unwilling to provide excellent customer service.  I have found that the #1 marketing tool for businesses is excellent customer service!

The amount of revenue lost each year due to inferior customer service is staggering and it’s one of the major reasons why the vast majority of new businesses fold before reaching the five year mark.

Poor customer service can take the form of indifference, carelessness, ignorance, or a negative attitude. The cause typically stems from one (or more) of three factors: 1) inferior leadership or management practices; 2) deficient hiring and firing practices; and, 3) inadequate training and modeling.

Depending on the severity of a problem, studies show that an average customer will tell between 9 and 16 friends and acquaintances about a bad experience and approximately 13 percent will tell more than 20 people. With social media, the number of people hearing about someone’s bad experience with a business can multiply into the hundreds. That’s a lot of negative advertising! Furthermore, more than two out of three customers who received bad service will never patronize the business again.

We have a company in Tucson, Frost (www.FrostGelato.com) that makes delicious gelato, the Italian version of ice cream, only much better.  I not only enjoy the creamy smooth treats they serve, but I have yet to be disappointed by the service. The pleasant staff behind the counter consistently serves their customers with a smile.  Their training becomes evident as anywhere between 4 and 7 team members patiently offer samples and suggestions while customers try to decide which flavor to order, and they don’t

Thursday, June 10, 2010

The Wisdom of a Champion – Part IV

Near the top of Coach Wooden’s Pyramid of Success are two leadership characteristics, poise and confidence, that emerge as a result of having successfully applied the qualities of the first three tiers of the pyramid.

POISE – Coach Wooden defines poise as “being true to oneself, not getting rattled, thrown off, or unbalanced regardless of the circumstance or situation.”  In his book, Wooden on Leadership, we read, “Poise means holding fast to your beliefs and acting in accordance with them, regardless of how bad or good the situation may be.  Poise means avoiding pose or pretense, comparing yourself to others, and acting like someone you’re not.  Poise means having a brave heart in all circumstances.”

CONFIDENCE – the firmly held belief that you have achieved a high level of competence through dedicated study and preparation.  Confidence is the awareness of having consistently made the sacrifice and effort necessary to turn personal and team potential into high level performance.  Coach Wooden warns that confidence must regularly be monitored so it does not turn into arrogance or a feeling of superiority.  It is this sense of elitism that discourages continuous hard work and effort and ultimately leads to mediocrity and failure.

Live, Work and Relate Well!

Dr. Todd