Wednesday, November 12, 2014

Ask the Right Questions, Receive Better Answers – Part II

Men Asking Questions

Last week we started talking about how asking good questions in the right way could improve communication and cooperation with your staff and coworkers.  The first three recommendations were to listen carefully, control your emotions, and start with something positive.  Today we will discuss a few more strategies.

Thursday, November 6, 2014

Ask the Right Questions, Receive Better Answers – Part I

Here’s the scenario: It has just come to your attention that a customer filed a complaint about Mr. Smith, one of your employees. While your gut tells you that the customer may have overreacted a bit, there’s enough information to warrant a meeting with Mr. Smith. You know from past experience that he’s somewhat sensitive to criticism, but you have several legitimate concerns. How can you get the information you need without triggering a negative response from Mr. Smith?

Ask the Right Questions

Here’s another common office dilemma: You are meeting with a vendor who’s behind schedule and over budget on a project. You don’t want to jeopardize the job and you don’t want to burn a bridge with this company. However, you’re not at all satisfied with the way things are going and you need to take some answers back to your VP of Operations. What is your best approach?