Friday, May 31, 2019

Workplace Relationships: Key to Job Satisfaction

Workplace Relationships

Finding the perfect position is only the beginning of job satisfaction. Have you ever heard someone say, “I’d like my job if it weren’t for the people I work with”? One of the greatest challenges in the workplace is getting along with other people. It hardly matters if someone is the best and brightest at what he does if he creates dissension in the office.

Regardless of whether someone is hired to lead or be part of the team, it is the ability to establish functional and healthy workplace relationships that can make or break their success and job satisfaction.

Thursday, May 16, 2019

How is Your Life Balance?

Balanced Life

Many of the patients and clients I work with daily express some level of frustration with their lack of life balance. Sometimes it is their work that steamrolls over their personal life or prevents them from exercising, recreating, or spending meaningful time with the people they love. Others are so consumed with family issues and responsibility that there’s no time for a relaxing break.

The first challenge to having greater life balance is to figure out what, exactly, is out of balance. We have a simple tool to help you assess your life balance.

Thursday, May 9, 2019

Do You THINK Before You Speak?

Think FirstThe way you communicate can make or break your relationships. It can gain or lose you a job. It can hurt or heal. It can affect whether you are successful or not. We are communicating more often than ever because the internet has made it easier to shoot out a meme, share a post or comment on someone else’s thoughts. The ease of communication is both amazing and deadly.

We all need to be reminded of the basics occasionally, so here’s a simple way to THINK about what to say, either in person or electronically.

Thursday, March 28, 2019

Traits of a Great Team Player

Team PlayerThe official season opener of the 2019 baseball season is this week! To commemorate that occasion, I want to share some real wisdom from the legendary Babe Ruth, who slugged his way into history. He said, “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”

Leadership is one of my passions. Helping executives, business owners, and managers develop the skills to lead effectively is very satisfying. But no organization can run smoothly if everybody is a boss – and, in reality, the majority of people function best in a supportive role. So, if you’re not the person in charge, focus on learning and demonstrating the traits of a great team player.

Tuesday, March 19, 2019

Is Your Stress Level Too High?

StressThe demands of life can at times be overwhelming, making it nearly impossible to avoid stress. Although brief periods of high stress are a normal part of life, many people endure unhealthy levels of prolonged stress leaving them vulnerable to mood swings, physical symptoms like headaches and stomach discomfort as well as serious disease.

If you have experienced a prolonged period of high stress you may have become habituated to it and therefore consider it normal and even tolerable. In order to avoid becoming accustomed to high levels of stress I recommend that you monitor your stress level on a regular basis. This self-assessment can be done in three steps:

Wednesday, March 6, 2019

How to Respond to a Complainer

ComplainerAsk some folks how they’re doing, and they’ll tell you they’re sick and tired of being sick and tired. This can be a completely reasonable answer because we all have times when we feel the same way. However, some have a pattern of going on and on about their problems every time you see them.

We’ve all met people who complain constantly about physical problems or other things going wrong in their lives. They seem to believe they’re magnets for misfortune and nothing is ever positive. How should you handle it when someone has a habit of complaining to you?

Wednesday, February 27, 2019

Trends Come and Go; But Some Things Never Change

TrendsAre you having trouble keeping up with what’s “in” and what’s “out” this year? Should you decorate minimalist or maximalist? Should you drive a gas or electric vehicle? Should you eat a vegan diet or an all-animal products diet? Should you… it’s hard to keep up with the changing trends!

If you don’t want to be anxious, insecure or confused about what you “should” be doing, begin with a solid foundation of things that never change. The day to day decisions about what to eat, what to wear, and how to spend your money will become so much easier when you remember these basic principles for life:

Thursday, January 24, 2019

The 5 P’s of Transitional Leadership

Change and TransitionChange and transition is difficult for many people. In fact, most of us have a love-hate relationship with change – maybe because we believe it will be painful, messy and disruptive despite knowing that if led and managed well it can result in significant improvement and growth.

Ask anyone in our city and they will tell you that everywhere they go they encounter a construction zone. Our freeway and roads have had major delays and new housing construction has created traffic jams of slow-moving cement trucks and heavy equipment. “Messy” and “disruptive” might not be strong enough terms! But the vision of smoother, wider roads and beautiful new neighborhoods helps us remain positive during the processes of change.

In business, as well as in life, it is impossible to experience growth without change, and if you don’t know how to effectively lead and manage change and transition you will encounter greater resistance and opposition no matter how positive or beneficial the change may be. Remember that change is the event; transition is the psychological and emotional response to the event.

Wednesday, January 16, 2019

Signs of Overcommitment

OvercommitmentI can’t believe 2018 is over. It seems as though it passed in a flash – especially as the holiday rush seemed to accelerate the end of the year. October through December were a fun, fast-moving blur!

While I was growing up, time seemed to pass by so slowly. Important events such as Christmas and summer vacation took “forever” to arrive. Now, each new year seems to pass by faster than the one before. Can you relate?

I have come to realize that the speed with which time passes is directly proportional to how busy I am. I have also learned that the degree to which I feel impatient, frustrated, and pressured is related to my level of overcommitment.

When I become overcommitted everything seems to suffer. Instead of doing a great job, I do a mediocre job. Instead of enjoying the task, I resent it. Instead of spending time with my family, I focus on those things that have specific deadlines.

To break free from over committing yourself, practice these three important rules:

Create and maintain a balance of activities in your life.

This means you will engage in reasonable amounts of work, rest, leisure, exercise and learning. There will, of course, be times when the demands of life are greater than at other times, but do your best to maintain a reasonable balance.

Prioritize your activities.

Focus first on the things that are most important, like your faith, family and friends. It’s easy to get caught up in the small stuff that takes your valuable time. Set some time each day to do the important things first.

Practice saying “no”.

I personally find that I respect people more when they kindly, but directly, tell me “no” instead of promising something they can’t deliver. It’s better for everyone if

Tuesday, December 4, 2018

How to Respond to Challenging Customers

challenging customers

As the holiday season swings in to high gear, retail businesses and service organizations are likely to see a rise in the number of customers they serve each day – as well as stress levels associated with challenging customers.

The importance of excellent Customer Service cannot be overstated in today’s competitive markets. The reality is that people have many vendors, providers and merchants to choose from when making purchases, and if you want to keep them coming back to yours, you and your staff need to understand why it’s important and how to achieve it.

Let’s begin with the “Why”. Excellent customer service…

• Builds trust – According to business mogul Warren Buffet, “It takes 20 years to build a reputation and five minutes to ruin it.”

• Is more important than price – 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience. (Harris Interactive/RightNow)

• Builds positive brand awareness

• Reduces problems for the company

• Appeals to the customer – 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service. (American Express)

As you train your staff to respond to challenging customers, here are 10 principles they need to put into practice:

1. Remain Calm and Listen – You cannot intelligently or effectively respond to someone’s problem without first hearing and accurately understanding it.

2. Empathize and Sympathize – Empathy is the ability to understand and mentally share the feelings of another. Sympathy is the ability to express compassion and sorrow for someone’s misfortune.

3. Agree when possible – Agreement on an issue, no matter how small, puts you in less of an adversarial role and helps to diffuse negative emotions.

4. Remember that others may be watching – Albert Einstein