Thursday, November 7, 2019

Keys to Talking with Your Teen

 

Talking with your teen

Knowing how to engage in constructive dialogue with your teenager is one of the most important skills a parent can possess, but it is also one of the most challenging things to pull off well. Generally speaking, teens are not always eager to participate in a “serious” conversation with their parent(s). Nevertheless, by understanding how to effectively talk with your kids you can decrease the occurrence of destructive conflict and increase the likelihood of sending the message to your child that they have been heard and that they are valued and respected.

Your teens face important issues every day. Their ability to make good decisions about drugs and alcohol, sex, friendships and school performance is significantly enhanced by open, honest and direct communication about these issues with you. The stakes are high – one bad decision can literally affect a teenager for the rest of his or her life. When you have constructive dialogue with your teen you are also modeling for them the tools they can rely upon when encountering their own difficult conversations with peers, supervisors, spouses and, someday, their own teenager.

Wednesday, October 16, 2019

Relationships Under Construction

Relationships Under Construction

For many of us, few things are as irritating as having a road you frequently travel come under construction. You often have to deal with dust, delays, bumps and detours for many months. The upside to having to endure the challenges of construction is that if the job is well done it will make your future travel much easier and enjoyable – the same is true for relationships under construction.

Like roadwork, successful relationships, whether at home or work, require a process of assessment, planning, and construction. Whether you are building a new relationship or attempting to improve an existing one, if you fail to adequately prepare and build you will not be able to effectively meet the demands that come your way.

Thursday, September 19, 2019

Recovering from a Broken Friendship

Broken FriendshipRelationships… we were created to desire, seek and be enriched by them. When they thrive, the joy is intense. When they break, the pain is devastating.  But as difficult as it is, there are steps you can take to get over – and get through – a broken friendship.

Let me introduce you to Cindy and Lisa, who met each other at work and soon began developing a very close friendship. They spent time together on the telephone, hiking, taking their children on outings, and playing tennis. They encouraged, advised and comforted each other and trusted one another with their greatest hopes, dreams and fears.  

Wednesday, September 4, 2019

The Advantages of Teamwork

Times are changing in the world of work these days. Technology has made it easier, more efficient and more cost-effective for a lot of people to work remotely from home (or anywhere). There are tremendous benefits for people who require flexibility in their work schedule due to childcare, eldercare or their own physical or mental health concerns. Besides, it’s amazing to be able to do your job while lounging on the beach or sitting in a coffee shop!

But as helpful as it is for some people to telecommute, it can also lead to isolation and loss of focus if not managed well. Your success and satisfaction in your job may depend on making it a priority to spend time regularly with others in your workforce.

So, for those of you who are spending a lot of time away from the office and for everyone who is working in a company facility with co-workers, I want to share some of the advantages of teamwork.

Thursday, May 9, 2019

Do You THINK Before You Speak?

Think FirstThe way you communicate can make or break your relationships. It can gain or lose you a job. It can hurt or heal. It can affect whether you are successful or not. We are communicating more often than ever because the internet has made it easier to shoot out a meme, share a post or comment on someone else’s thoughts. The ease of communication is both amazing and deadly.

We all need to be reminded of the basics occasionally, so here’s a simple way to THINK about what to say, either in person or electronically.

Wednesday, March 6, 2019

How to Respond to a Complainer

ComplainerAsk some folks how they’re doing, and they’ll tell you they’re sick and tired of being sick and tired. This can be a completely reasonable answer because we all have times when we feel the same way. However, some have a pattern of going on and on about their problems every time you see them.

We’ve all met people who complain constantly about physical problems or other things going wrong in their lives. They seem to believe they’re magnets for misfortune and nothing is ever positive. How should you handle it when someone has a habit of complaining to you?

Thursday, February 14, 2019

How Do You Say “I Love You”?

Love LanguagesWalk into any variety store and it will be obvious that Valentine’s Day has become a commercial extravaganza. Red cards, boxes and candies are everywhere! Love is in the air, along with high expectations and, to be candid, a real possibility of disappointment if the message of love isn’t sent effectively.

Wednesday, February 6, 2019

Dealing with Disagreement

Dealing with DisagreementDo you ever wish we could all agree on everything? Wouldn’t that stop all the arguing and fighting? Maybe, but it would also stop a lot of progress and prevent important changes from being made. While disagreement can be uncomfortable, it can also be beneficial if it’s handled the right way. Here are some keys to making it work for everyone involved.

Tuesday, December 4, 2018

How to Respond to Challenging Customers

challenging customers

As the holiday season swings in to high gear, retail businesses and service organizations are likely to see a rise in the number of customers they serve each day – as well as stress levels associated with challenging customers.

The importance of excellent Customer Service cannot be overstated in today’s competitive markets. The reality is that people have many vendors, providers and merchants to choose from when making purchases, and if you want to keep them coming back to yours, you and your staff need to understand why it’s important and how to achieve it.

Let’s begin with the “Why”. Excellent customer service…

• Builds trust – According to business mogul Warren Buffet, “It takes 20 years to build a reputation and five minutes to ruin it.”

• Is more important than price – 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience. (Harris Interactive/RightNow)

• Builds positive brand awareness

• Reduces problems for the company

• Appeals to the customer – 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service. (American Express)

As you train your staff to respond to challenging customers, here are 10 principles they need to put into practice:

1. Remain Calm and Listen – You cannot intelligently or effectively respond to someone’s problem without first hearing and accurately understanding it.

2. Empathize and Sympathize – Empathy is the ability to understand and mentally share the feelings of another. Sympathy is the ability to express compassion and sorrow for someone’s misfortune.

3. Agree when possible – Agreement on an issue, no matter how small, puts you in less of an adversarial role and helps to diffuse negative emotions.

4. Remember that others may be watching – Albert Einstein

Tuesday, September 25, 2018

Keys to Confronting Well – Part II

ConfrontingIn last week’s blog I shared the first five of ten keys to confronting well. Have you had an opportunity to practice those principles in a confrontation? If so, let us know in the comments below!

Confrontation can be a scary proposition, but when you learn to do it well it can be the key to resolving differences and strengthening trust in your relationships.  Here are the last five keys to confronting well.